Question 1

Is Tuneline free?

Accepted Answer

Yes — every viewing feature is free forever on a single device: unlimited playlists, EPG, recording, catch-up, Picture-in-Picture, themes, favorites, and history. Tuneline Pro is a one-time $34.99 purchase (no subscriptions) that adds cloud sync across up to 5 devices, automatic cloud backup, the web dashboard, and priority support. Every account starts with a 7-day free Pro trial.

Question 2

Do you offer refunds?

Accepted Answer

Yes — Tuneline comes with a 14-day money-back guarantee. If you're not happy with your purchase for any reason, email support@tuneline.app within 14 days of your order and we'll refund you in full. No questions asked.

Question 3

Does Tuneline provide any content?

Accepted Answer

No. Tuneline is a media player only — like VLC. It does not provide, host, or distribute any content. You bring your own playlists (M3U file, URL, or Xtream Codes login) from your content provider.

Question 4

What playlist formats are supported?

Accepted Answer

Tuneline supports M3U and M3U8 playlists (local files or remote URLs), Xtream Codes API, and Stalker Portal. For EPG, it supports XMLTV format from any compatible source.

Question 5

Which platforms is Tuneline available on?

Accepted Answer

Tuneline is available on macOS (DMG), Windows (Microsoft Store), Linux (Snap Store), Android (Google Play), Google TV, and iOS. There's also a web dashboard for managing your playlists and settings from any browser.

Question 6

What is the web dashboard?

Accepted Answer

The Tuneline web dashboard is a browser-based control center where you can manage playlists, favorites, and settings. Any changes you make sync automatically to all your linked devices.

Question 7

How does Google Calendar integration work?

Accepted Answer

Tuneline can sync with your Google Calendar to create reminders for upcoming shows and programs from your EPG. You'll get calendar notifications before your favorite shows start.

Question 8

Can I use multiple playlists?

Accepted Answer

Absolutely. You can add and manage multiple playlists from different providers. Switch between them easily from the source selector in the top bar, or manage them all from the web dashboard.

Question 9

Is my data private?

Accepted Answer

Yes. On the free tier, all your data — playlists, credentials, and viewing history — stays on your device. Pro users who opt into cloud sync have their playlists and settings stored on our secure servers to enable multi-device access. We never monitor what you watch, and we don't sell your data.

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